Customer Relation Management Holcim Indonesia

Holcim Indonesia is a leading fully integrated producer of cement, ready mixed concrete and aggregates with a unique and expanding retail franchise offering the most complete end-to-end solution to home building, from building materials supply to design and speedy, safe construction. Currently We seek high caliber professionals to join our team. Detail vacancies can be viewed at below announcement. How to apply please find at Recruitment Holcim Indonesia

Customer Relation Management Superintendent (CRM)

Responsibilities:

• To plan, supervise, monitor and control overall customer contact center activities, programs and initiatives, including inbound and outbound telephone sales and marketing in order to achieve profit & revenue objectives, also world-class frontline services. Main responsibility includes developing activities, programs and initiatives that aim to retain existing customer as well as possibility of cross selling

Requirements:

• Minimum Bachelor degree from any discipline, Master degree in an advantage
• Customer handling & Customer Relation Management experience
• Customer Contact Center experience, especially in managing/ supervising the operation
• IT literate
• Good command in English both oral & written 
• Able to create a system that satisfies and respond to various customers of Holcim Indonesia (from transactional sales, transformational sales, franchise business, until geocyle)
• Able to continuously update the customer care management system to follow the dynamics and fluidness of Holcim business
• Able to develop a solid customer care organization, including re-defining roles and responsibilities of customer care within Holcim Indonesia; implementing and leading the changes and transformation that impacts other departments
• Able to develop and build a strong, competent and highly productive Customer Care team within Holcim Indonesia in order realize the vision of having Customer Care as a competitive advantage of Holcim Indonesia in the highly competitive market

This position will be placed at Narogong - Bekasi and deadline for application is December 30, 2011

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